Why I Cancelled My Globe Service

My friend Tony's GF used my name in 2006 to get a Globe postpaid line. However, in 2008, there was a little issue which prevented me from getting my own line, so I used Tony's name to get one. My two-year contract ended in February 2010. It was a Globe employee plan.

I told my friend to transfer the ownership to me after the contract expiry, so we called Globe. The reps told us that the plan had to be changed first to a regular G-Text 500 and we agreed. In April 2010, they offered to give us a Loyalty plan: just P250/monthly (consumable) plus 75 free text messages. Not a bad offer, very affordable. The reps assured us that there would be no lock-in period and that we could still go to any Business Center and process the transfer of ownership -- and keep the same benefits, plans and applicable rebates. We called the hotline several times just to confirm that and they all said the same thing.

Yesterday, Tony and I went to Globe Business Center in SM Pampanga. We brought our IDs, COEs, payslips and proof of billing (credit card statements) and guess what happened.

The lady rep (who was extremely unfriendly) told us that we could not get the same plan and that we would need to upgrade it. I told her that we've spoken to several reps on the hotline and they ALL assured us that the transfer could be done smoothly without any change on the Plan. She condescendingly explained that she was just following the process.

To cut the story short, I got mad and told her to just cancel the service IMMEDIATELY. She then told us to wait for a call from Globe. That was when I got really pissed. They did that in February, March and April and it took months of waiting. I told her I did not want to go through that hell again. I reiterated that WE ONLY WANT TO TRANSFER THE SERVICE (same plan) TO MY NAME. PERIOD! Since there was nothing she could do (or WILLING to do), I asked her to just cut the line. She did it.

See? I have been given run-around bullsh*ts since February and there she was... pwede naman palang i-cancel agad!

Upon reaching home, I called their hotline again to verify the cancellation. Again, the rep explained why we'd have to upgrade the plan, so and so. I told him to just make sure the account is totally closed. He said it's just a temporary cancellation and it would take another 3 months. In short, Globe would still try to talk us into keeping the account. I said, "Huwag na, just permanently cancel the service." He then OFFERED to transfer me to the Cancellations Department (something they never did before).

And so I talked to a Cancellations rep. This time, he ASSURED me that I could go back to the Business Center and HE would give me an exception. He said I would be able to keep the same plan under my name.

That was when I completely lost faith in Globe's business strategy. Or, perhaps, their employees are just not very good in decision-making. They could not determine when to stick to the policy and when to make the exception right away. In my case, they made me MAD AND FURIOUS first.... then finally, they tried to win me back by giving in to my simple request.

I only wanted to continue using the same service under the same plan. I have been a loyal customer and I never had a late payment -- even once. But sorry, Globe lost another customer today due to people's poor business judgment.

Pwede naman pala, ginalit pa ako. Ayoko na nga!